Help Center

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Frequently Asked Questions

How do I install 快连?
Head to the Download page, pick the version for your OS, run the installer, sign in, and click connect.
Which operating systems are supported?
Windows 7 / 10 / 11, macOS, iOS, Android, and major Linux distributions (Ubuntu, CentOS, Debian).
What if my connection is unstable?
Check your local network, switch to a closer or less loaded node, close bandwidth-heavy apps, restart your router, and update 快连 to the latest version.
How is my data protected?
We use bank-grade AES-256 encryption, undergo regular security audits, enforce strict access control, and follow a no-log policy.
What payment methods are supported?
Credit cards (Visa, MasterCard), PayPal, and popular regional payment providers.
How do I contact support?
Use the live chat on our site, email support@kuailios.com.cn, or call our support hotline. We respond within 24 hours.
Can I use 快连 on multiple devices?
Basic supports 1 device, Pro supports 3, and Enterprise scales further per plan.
Are there traffic limits?
Basic: 10 GB/month, Pro: 50 GB/month, Enterprise: unlimited. Real-time usage is visible in your account.
How do I cancel my subscription?
Log in → Subscription → Disable auto-renewal. Your plan remains active until the current period ends.